Refund policy

Return & Refund Policy

Last Updated: November 2025 

BEE Original Designs & Accessories is committed to delivering high-quality, made-to-order products. Because each item is produced specifically for your order, our return and refund process differs from traditional retail practices. Please review the policy below before placing an order. 

 

1. Made-to-Order Production 

All BEE Original Designs & Accessories products are printed on demand and produced exclusively for each customer. We do not maintain inventory or stock for exchanges. 
For this reason, we do not accept returns or exchanges for: 

  • Incorrect size selection 

  • Incorrect color selection 

  • Buyer’s remorse or change of mind 

  • Ordering the wrong item 

  • Variations in design placement that fall within standard production tolerances 

2. Return Eligibility for Defective or Incorrect Items 

We will review return requests only for items that arrive: 

  • Damaged 

  • Defective 

  • Incorrect (wrong item, wrong color, wrong size printed, wrong design, etc.) 

If your order shows any of the above issues, please contact us within the required window (see Section 3). 
We will work with our print-on-demand production partner to resolve the issue. 

3. Reporting Window (14 Days) 

Any issue with an order must be reported within 14 days of the delivery date, based on the carrier’s tracking information. 

To submit a return request, customers must email: 

beeoriginaldesignsaccessories@gmail.com 
 

Please include: 

  • Full name 

  • Order number 

  • Shipping Address 

  • Description of the issue 

  • Clear photos of the product and packaging 

  • Photo of the packing slip (if available) 

Requests submitted after 14 days from delivery are not eligible for review. 

4. Non-Eligible Return Reasons 

The following reasons are not eligible for return, refund, or replacement: 

  • Incorrect size selected by the customer 

  • Incorrect color selected by the customer 

  • Change of mind or buyer’s remorse 

  • Entering an incorrect or incomplete shipping address 

  • Items marked as “delivered” by the carrier but not received 

  • Items returned without prior authorization 

  • Normal wear and tear 

  • Damage resulting from misuse, accidents, or unauthorized handling 

  • Variations in product color due to screen/device differences 

  • Variations in print positioning within normal manufacturing standards 

 5. Return Authorization Required 

Returns will not be accepted without prior approval. 

A return address will be provided only after your request has been reviewed and approved. 
Items sent to any address without authorization will not be processed, and refunds will not be issued for unauthorized returns. 

 6. Wrong Address or Missed Delivery 

If an order is returned due to: 

  • An incorrect or incomplete address entered at checkout 

  • Failure to collect the package from the carrier 

  • Refusal of delivery by the customer 

The customer is responsible for all reshipment costs. 
Shipping fees are non-refundable for these cases. 

We are unable to refund orders returned for these reasons. 

 7. Defective or Incorrect Items (Production Errors) 

If your item arrives damaged, defective, or incorrect, we will work with our print-on-demand production partner to resolve the issue. 
If a return is required, specific instructions and the appropriate return address will be provided. 

 8. Refunds, Replacements & Resolution 

Upon review of your claim: 

  • A replacement may be issued 

  • A refund may be issued 

  • Additional information or photos may be requested 

  • A return may be required depending on the production partner’s instructions 

Refunds will be issued only after return items (if required) are received and inspected. 
Shipping fees are non-refundable unless the issue is confirmed to be a manufacturing defect. 

9. Final Sale Items 

The following items are considered Final Sale and are not eligible for return or exchange unless defective: 

  • Drinkware (mugs, tumblers, etc.) 

  • Seasonal and holiday items 

  • Limited-edition products 

  • Sale or clearance items 

  • Any personalized or customized items (if added in future collections) 

 10. Contact Information 

For all return inquiries or issues with your order, please contact: 

beeoriginaldesignsaccessories@gmail.com  
All customer service, return, and order inquiries must be submitted by email. Please allow 24–48 business hours for a response. 

 11. Return Shipping Costs 

Unless the issue is confirmed as a manufacturing error: 

  • Customers are responsible for all return shipping costs 

  • Customers are responsible for reshipment costs on orders returned due to incorrect address or missed delivery 

  • BEE Original Designs & Accessories does not provide prepaid return labels 

  • Original shipping costs are non-refundable 

  • Unauthorized returns are not eligible for processing 

In cases of verified manufacturing defects, return instructions will be provided after approval. 

12. Policy Updates 

This policy may be updated at any time to reflect changes in production, fulfillment, or business operations. 
The version published on our website at the time of purchase will apply to your order. 

 

End of Public Return Policy